Inclusion – getting it right for everyone
It is really important that all of our patients and service users feel welcome, included and respected when accessing our services or receiving care.
Our organisation is committed to meeting individual needs and making adjustments to help ensure people’s experiences are the best they can be, including any necessary support for good communication.
As part of our pledge to provide inclusive healthcare for all , we are excited to introduce a new partnership in providing British Sign Language (BSL) and interpretation support. Signalise Co-op is co-owned and co-run by both members of the local d/Deaf community and BSL/English interpreters, ensuring person centred care.
From Tuesday 1 March 2022 we can arrange BSL interpretation for anybody requiring support to attend a pre booked appointment or on arrival at one our unplanned care services.
- If you, a family member or somebody you care for has a pre booked appointment at any of our services we can arrange a BSL interpreter to be present at your visit. Please let our reception staff know of your requirements so that we can arrange this support.
- If you, a family member or somebody you care for requires BSL interpretation whilst attending any of our unplanned services i.e) Walk-in Centres, we can arrange a video call to support your visit and consultation. On arrival, please let our reception teams know what support your require.
Signalise services are available on-demand 24 hours a day, seven days a week for all BSL and deafblind communication support, provided by highly skilled interpreters.