Inclusion – getting it right for everyone
It is really important that all of our patients and service users feel welcome, included and respected when accessing our services or receiving care from Wirral Community Health and Care NHS Trust. Our organisation is committed to meeting individual needs and making adjustments to help ensure people’s experiences are the best they can be, including any necessary support for good communication.
As part of our pledge to provide inclusive healthcare for all, we work in partnership with dedicated agencies and organisations to provide support to our patients and service users when they use our services.
Do you require British Sign Language interpretation?
For British Sign Language (BSL) interpretation support, we work with Signalise Co-op , co-owned and co-run by both members of the local d/Deaf community and BSL/English interpreters, ensuring person centred care.
BSL interpretation can be provided to support our deaf communities across Wirral, Cheshire East, St Helens and Knowsley.
Any patient, service user, family member or carer can arrange support for a pre booked appointment at any of our services we can arrange a BSL interpreter to be present at your visit. Please let our reception staff know of your requirements so that we can arrange this support.
The same support can be provided when attending any of our unplanned services i.e) Walk-in Centres, we can arrange a video call to support your visit and consultation. On arrival, please let our reception teams know what support you require.
Do you require interpretation to your spoken language?
We work with DA Languages to provide support for patients and service users who are non -English speaking or have English as their second or third language.
DA Languages help meet a range of needs to support effective communication in over 450 languages, helping meet the needs of our multicultural populations across Wirral, Cheshire East, St Helens and Knowsley.
Any patient, service user, family member or carer can arrange support in advance for face-to-face appointments or help via telephone or video interpretation. Please contact the service you are due to attend.
When attending any of our unplanned services ie) walk-in centres, we can arrange a video call to support your visit and consultation.