The wheelchair and its accessories belong to the wheelchair service and are loaned to you on the conditions of loan provided to you at handover. Please take care of your wheelchair, as you may be liable for any costs involved due to misuse, neglect or loss. It is your responsibility to keep your wheelchair in a clean condition and report any faults as soon as they occur.
The approved repairer contracted to repair and maintain your NHS wheelchair is Ross Care. They provide repairs and maintenance support for users of the service seven days a week (including bank holidays) and you should contact them directly regarding any repairs required:
Ross Care
9 – 13 Westfield Road,
Wallasey,
CH44 7HX,
Tel: 0151 653 6000
Opening hours: Monday to Friday 8.30am – 5pm
Out of hours emergency number: 07971 987 844
Monday to Friday 5pm – 11pm
Saturday to Sunday 8am – 11pm
Email: [email protected]
Please be aware that Ross Care is unable to carry out roadside repairs or recovery in the event of breakdown.
If your wheelchair or cushion no longer meets your needs
If your wheelchair, or cushion, no longer meets your needs, or if you are concerned about your pressure areas, please contact the wheelchair service directly to arrange a review:
Wirral Wheelchair Service, Birkenhead.
Tel: 0151 604 7261
West Cheshire Wheelchair Service, Ellesmere Port.
Tel: 0151 514 6454
Please refer to the manufacturer’s instructions and other information regarding the repair, safety and service of your wheelchair.
