Wirral Community NHS Foundation Trust is pleased to announce that following the recent CQC (Care Quality Commissioner) inspection of the trust’s GP Out of Hours service, the final reports have been received from the inspection team confirming an overall rating of ‘Good’ for the service.
Some of the comments made by the inspectors from the reports:
- The provider had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
- The provider routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
- Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- We saw that staff treated patients with compassion, kindness, dignity and respect.
You can read the reports here: