Our Trust operates NHS Walk-in Centres at Victoria Central and Eastham and the Urgent Treatment Centre (UTC) at Arrowe Park. As of Saturday 28 March 2020, we will be operating these services differently during the COVID-19 outbreak.
Following guidance from NHS England and Public Health England, to support and maintain the safe and effective delivery of care for our patients and staff, the Walk-in Centres and UTC will move to a telephone triage and appointment system effective from Saturday 28 March 2020.
Patients will be clinically triaged over the phone based on clinical need and will be allocated appointments at an appropriate Walk-in Centre.
Karen Howell, Chief Executive at Wirral Community Health and Care NHS Foundation Trust, explained: “These important changes to how we operate are critical to help us support our patients and staff at this challenging time.”
“I am urging members of the public to listen and follow the government’s advice, if you think you may have coronavirus symptoms: please do not visit a Walk-in Centre, GP surgery, pharmacy or hospital. Simply stay at home and contact NHS 111 online.”
The Walk-in Centre telephone triage line will operate 7 days a week (including bank holidays) 8.00am – 10.00pm. Anyone needing to access the Walk-in Centre service should call: 0151 201 4190 and will be screened for potential symptoms of COVID-19.
If you ONLY have COVID-19 symptoms you will be advised to self-isolate and directed to NHS 111.
If you have COVID-19 symptoms AND also have a minor injury or other illness, you will be triaged and given an appointment to be seen if needed.
All other calls will be triaged and given an appointment to be seen if needed at the most appropriate Walk-in Centre:
- Victoria Central Walk-in Centre & minor injuries, Mill Lane, Wallasey, CH44 5UF
- Urgent Treatment Centre, Arrowe Park Hospital, Arrowe Park Road, CH49 5PE
- Eastham Walk-in Centre, 31 Eastham Rake, Birkenhead, Wirral CH62 9AN, UK
Further information can also be found here.
Alternatively you can follow the Trust on Twitter @wchc_nhs