Our priority is to keep you and our staff safe and we want your visit to any of our services to be the best it can be. So, we’ve made some changes to our clinic areas and buildings and introduce guidance that you’ll need to follow.
When attending your appointment please follow these steps:
- Wear a face covering when entering any of our clinic buildings
- Gel your hands upon on arrival and on arrival in the clinic waiting room
- Keep a two metre distance from other people in the building
- Come on your own*(exceptions apply)
*If you feel vulnerable, have a carer or have anxieties about attending your appointment alone please speak to a member of our team in advance so that we can support you the best way we can. If the appointment is for your child one adult can also attend.
You’ll also notice that our clinic areas look and feel different:
- Clinic areas will seem quieter as there are less people in the building
- All patients/visitors will be wearing face coverings
- Staff will be wearing face masks or personal protective equipment (PPE)
- You will see hand gel stations dotted around, we recommend you use these at every opportunity
- The café areas in St Catherine’s Heath Centre and Victoria Central Health Centre will be closed
- Lifts will be fully operational in all buildings. Please observe the restrictions on the maximum number of people allowed
- New floor markings outlining one way systems in corridors and clinic areas
- Waiting rooms have been redesigned to offer very limited seating and restricted chairs
- Posters indicating red and green areas (these are for staff)
If you need to speak to someone regarding your appointment or have any questions please call the number on your appointment letter.
Do not attend your appointment if you have:
- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
- Been asked to self-isolate
For more information visit the NHS website.